Refund & Cancellation Policy

Last updated: 14 August 2026

Cancelling an engagement

Either party may cancel an engagement by written notice (email to contact@sampudynamics.co.za is sufficient). A proposal or written agreement for a specific engagement may set its own notice period; where it does, that agreement governs.

• If you cancel: you pay for work completed up to the cancellation date, plus any third-party costs already committed on your behalf (hosting, licences, and similar). Anything you have prepaid beyond that is refunded.
• If we cancel: all amounts you have paid for work not yet delivered are refunded in full.
• Monthly retainers: cancellable by either party with one calendar month's written notice, unless the retainer agreement states otherwise.

Refunds

• Approved refunds are processed within 10 business days of the refund amount being agreed.
• Refunds are made to the original payment method. Card refunds are processed through Paystack, our payment provider; the time the funds take to reflect depends on your bank.
• Deposits secure scheduling and commencement of work. A deposit is refundable to the extent the work it covers has not been performed.

If something we delivered is defective

If a deliverable does not match its written scope, tell us. Our first remedy is to fix it at no charge. If we cannot bring the deliverable to the agreed scope within a reasonable time, you are entitled to a refund of the fees paid for that deliverable.

Disputes

Raise any billing or refund dispute at contact@sampudynamics.co.za. We aim to respond within 2 business days and to resolve disputes directly and in good faith. Nothing in this policy limits any right you have under South African law, including the Consumer Protection Act where it applies.